Known for their love for books a common Icelandic ( Icelanders are the happiest community of the world) saying: "Better to go barefoot than without books."
  • CUSTOMER RELATIONSHIP MANAGEMENT DVD VOL. 1 DVD

CONTENTS : VOLUME - I


A. Basics
1. The Art of Making People Feel Welcome
2. Customer Service in a Crisis
3. Making it Happen
4. Service Basics
5. Customer Relationship Management
6. Customer Relationship Management(CRM Strategy)
7. Customer Relationships by Creating Experiences
8. Disappoint Your Customers
B. Centricity and Focus
9. Customer Activated Enterprise
10. Customer Centricity
11. Cultural Transformation
12. Growth Trough Customer Focus and Innovation
C. Customer Experience
13. The Economics of Customer Experience
14. Extraordinary Customer Experience
15. Stomer Experience Mistakes
16. Magical Customer Experiences
17. An Entrepreneurial Approach
18. The Future of Customer Experience
19. Customer Experience Lab(CXLab)
20. Big Data for Customer Experiences
D. Customer Loyalty
21. Customer Loyalty Programs(Part 1 of 2)
22. Customer Loyalty Programs(Part 2 of 2)
23. Customer Loyalty and Experience
24. Customer Loyalty and Referrals
25. Pricing Customer Loyalty
26. Rethinking Customer Loyalty
27. Customer Loyalty Program
28. Customer Generation by Loyalty Program

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CUSTOMER RELATIONSHIP MANAGEMENT DVD VOL. 1 DVD

  • Rs3,900.00


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