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  • CUSTOMER RELATIONSHIP MANAGEMENT DVD VOL. 2 DVD

CONTENTS : VOLUME - II


A. Customer Service
1. Extraordinary Customer Service
2. Customer Service
3. Differences of Customer Service
4. Amazement in Customer Service
5. What is Customer Service?
6. The Pathway to Excellent Customer Service: Good to Great
7. Expectation of Customer Service in 2013
8. Customer Service: It Gets Worse
B. Customer Choice
9. Overwhelming Consumer Choice
10. Prices, Quality, Visual Attention or Brands: What Drives Consumers Choice?
11. Consumer Choice Marketing
C. Customer Complaint Handling
12. Dealing with Angry Customers
13. Ways to Deal with an Angry Customer
14. Ideas to Deal with difficult Customer
D. Customer Data Management
15. Customer Database
16. Cloud Data Management
17. Data challenge and Master Data Management
18. Gmail as CRM Solution
19. Business Process and CRM Overview
20. CRM by Tablets
21. What's New in CRM 2013
E. Customer Churn Strategy
22. Save At-Risk Customer with Safety Nets
23. The Secret to Reducing Churn
24. Prevent Customer Churn
25. How to Build a Churn Propensity Model
F. Voice of the Customer
26. Avoiding Costly Marketing Mistakes
27. Voice of the Consumer
28. Customer Analytics
29. Listening to the Voice of the Customer
G. Case Studies
30. Customer Experience: Apple
31. Customer is Key: Amazon
32. Customer Service and Expectation: eBay
33. Customer Service: Siemens
34. Customer Loyalty with Microsoft Dynamics CRM: Toyota
35. A Customer-Driven Brand: Samsung
36. Enhancing Customer Service: The Marriott Way .

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CUSTOMER RELATIONSHIP MANAGEMENT DVD VOL. 2 DVD

  • Rs3,900.00


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